This page includes information about CDHS's county-facing programs, as well as other programs that may affect county clients. Expand each section for program overviews, important updates, helpful links, and contact information. If you see an unfamiliar acronym, check out this list of CDHS's commonly used acronyms.
- Adult Protective Services
About the program
Adult Protective Services (APS) is a state-supervised, county-administered system. Our team is here to support and assist you with CAPS, case staffing, training needs and/or answering your general or requirement questions. Statewide county APS programs provide for the safety and protection of at-risk adults who are, or are suspected to be, victims of mistreatment. The County APS programs receive reports of mistreatment, which include physical abuse, sexual abuse, caretaker neglect, exploitation and self neglect; investigate allegations and conduct an assessment of the client’s strengths and needs; and arrange for needed services to reduce risk and improve safety. We look forward to assisting you. Please note, APS staff is working from home until further notice, and can be reached via the contact information below.
Policy, case, and general APS questions: firstname.lastname@example.org
CAPS password reset or have general CAPS questions: email@example.com. Specific requests related to fixes in CAPS, a CAPS Support ticket is still required.
If you need to reach out to one of us directly, please remember that a response will be dependent upon our availability. Here is our direct contact information and our normal days worked:
Stefanie Woodard, Section Manager
r 303-552-4788 (M-F)
Kathleen Calderon, Supervisor, APS Policy Unit: County Support & Policy
or 303-866-2787 (M-R, 1/2 day F)
Vacant, Lead Policy Specialist: County Support & Policy
@state.co.us or xxx-xxx-xxxx (TBD)
Elena Romero, AR Pilot Planning Specialist
firstname.lastname@example.org or 303-866-2275 (M-F)
Amber Moody, Policy Specialist: County Support & Policy
Nicole Fisher, Policy Specialist: County Support & Policy
Vacant, Policy Specialist: County Support & Policy
@state.co.us or xxx-xxx-xxxx (TBD)
Rose Green, Data Specialist, Lead, System Administration & Data Analytics
email@example.com or 303-
Audrey Garcia, CAPS Administrator, System Administration & Data Analytics
firstname.lastname@example.org, or 303-866-2714 (T-F)
Vacant, CAPS Administrator, System Administration & Data Analytics
@state.co.us, or xxx-xxx-xxxx (TBD)
- Behavioral Health
Change Management Plan for Defining the Behavioral Health Administration (BHA) January - Summer 2021. Read more here.
About the office
The Office of Behavioral Health (OBH) administers the two state mental health hospitals, purchases services to prevent and treat mental health and substance use disorders through contracts with behavioral health providers, regulates the public behavioral health system, and provides training, technical assistance, evaluation, data analysis, prevention services and administrative support to behavioral health providers and relevant stakeholders. OBH also serves as the federally designated "Single State Authority" for mental health and substance use.
- Behavioral health reform: In 2019, Gov. Jared Polis directed CDHS to spearhead Colorado’s Behavioral Health Task Force. The goal for reform is to enable every Coloradan experiencing behavioral health needs to receive timely, high-quality services in their communities. This page contains the Task Force’s recommendations.
- Colorado Crisis Services: Colorado Crisis Services is the statewide behavioral health crisis response system offering residents mental health, substance use or emotional crisis help, information and referrals.
- Find behavioral health help: This page lists the many resources that can help with mental health or substance use issues in Colorado.
- Office of Behavioral Health News: Find OBH press releases, reports, press coverage, blog posts, newsletters, campaigns, and more. You can sign up for the OBH newsletter here.
- Mental Health Institutes: OBH operates two mental health institutes, or state-run psychiatric hospitals: the Colorado Mental Health Institute Pueblo (CMHIP) and the Colorado Mental Health Institute Fort Logan (CMHIFL) in Denver.
- Forensic Services: Forensic Services provides evaluation, treatment and other services to the forensic population statewide. Forensic clients are individuals who are diagnosed with mental health disorders, involved in the criminal justice system, and are either currently incarcerated or living in the community.
- OBH Contracts: Access all active and archived behavioral health contracts with providers and organizations.
- Involuntary Mental Health Services: OBH provides the oversight of the care and treatment of persons with mental health disorders (27-65, C.R.S.), including the use of involuntary services for individuals meeting certain criteria to ensure individuals rights are protected during their course of their treatment services.
- Substance Use Emergency Commitment / Involuntary Commitment Services: OBH oversees the process of individuals receiving emergency substance use disorder services and OBH coordinates the services provided to individuals receiving substance use disorder treatment services under a civil involuntary commitment court order.
- Behavioral health laws and rules: OBH is responsible for regulating the provision of behavioral health services by developing and monitoring reasonable and proper standards, rules and regulations.
- Behavioral health publications and reports: All OBH reports and evaluations are posted here.
- To share feedback about services that are designated or licensed by the Office of Behavioral Health, send an email to email@example.com or call 303.551.4190.
- To file a complaint with the Ombudsman for Behavioral Health Access to Care, send an email to CDHS_Ombudsman_BH@state.co.us or call 303.866.2789.
- Child Support Services
About the program
The Division of Child Support Services (CSS) works with parents and caretakers to make sure all Colorado kids get the financial support they need to thrive. CSS oversees child support in Colorado. Individual child support orders are managed by Colorado's county child support offices. These offices handle all services connected to the orders set up in their counties and can answer questions about specific situations.
CSS can help with:
- Setting up a child support and medical (health insurance) order
- Collecting child support payments
- Changing an existing child support order
With recent vacancies at DCSS, we wanted to take the opportunity to remind you of your assigned Regional Representatives.
(R1) Northwest Region - Mary Clair, firstname.lastname@example.org
(R2) Southwest Region - Mary Clair, email@example.com
(R3) Central Region - Ann Teixeira, firstname.lastname@example.org
(R4) Northeast Region - Kathryn Lepome, email@example.com
(R5) Southeast Region - Jeana Hughes, firstname.lastname@example.org
(R6) Valley Region - Mary Clair, email@example.com
Your Regional Representatives above are your liaison to the DCSS staff and will either directly respond to/resolve your inquiry, need, or question OR ensure that you are directed to the right staff member at DCSS to respond/resolve.
The FSR-Support Services Unit also has a Regional Representative model. You can contact these representatives directly for assistance with the following: Employer Services, State Directory of New Hires, Notice Production, and NIVD Accounts.
(R1) Northwest Region - Heidi Osman, firstname.lastname@example.org
(R2) Southwest Region - Kathy Cordova, email@example.com
(R3) Central Region - Heidi Osman, firstname.lastname@example.org or Kathy Cordova, email@example.com
(R4) Northeast Region - Ben Montoya, firstname.lastname@example.org or Renee Lipinski, email@example.com
(R5) Southeast Region - Ben Montoya, firstname.lastname@example.org
(R6) Valley Region - Renee Lipinski, email@example.com
If you have questions specific to ACSES, please call the ACSES Hotline @ 303-866-4501. This line is not answered directly, but all messages are routed to an email received by the Operations Analysts.
- Children, Youth and Families
About the office
The Office of Children, Youth and Families (OCYF) is responsible for the coordination of quality and effective services for Colorado’s most vulnerable children, youth and their families. OCYF includes seven programs and divisions: the Colorado Sexual Health Initiative, Division of Child Welfare, Domestic Violence Program, Division of Youth Services, Juvenile Parole Board, Medical Oversight and Pay for Success. Additionally, legislative and finance staff are dedicated to advancing the policy and budgetary priorities of the Office, and the communications team works to increase understanding of the Office’s impact and encourage Coloradans to become involved in strengthening families.
- The Colorado Sexual Health Initiative (CoSHI) provides youth with age-appropriate, medically accurate and evidence-based strategies that are proven to help reduce the risk of unintended pregnancy and sexually transmitted infections (STIs).
- The Division of Child Welfare primarily focuses on the needs of Colorado’s at-risk, abused and neglected children and youth and their families. Visit the child welfare section of the CDHS website to learn more about DCW programs and services.
- Collaborative Management Program Colorado's commitment to improving social service delivery systems gave rise to the Collaborative Management Program (CMP) administered by the OCYF Division of Child Welfare.
- The Domestic Violence Program primarily focuses on the needs of victims of domestic violence and their families
- The Division of Youth Services (DYS) primarily focuses on the needs of Colorado’s youth between the ages of 10 and 21, who are pre-adjudicated, sentenced or committed. DYS operates 12 secure youth centers that serve youth between the ages of 10-21 who are pre-adjudicated or committed. In addition to residential programming, DYS administers juvenile parole services throughout Colorado.
- The federal Family First Prevention Services Act allows Colorado to reshape child welfare and provide more proactive services, so more children and teens can grow up with their family. Additionally, across our state, local child welfare agencies will be able to partner with community-based service providers to respond to family needs and provide treatment in a setting that is designed to provide a higher level of care.
- Juvenile Parole Board, composed of nine members appointed by the Governor, promotes public safety by utilizing statutory criteria in the best interest of the juvenile and victim when reintegrating the juvenile into the community.
- The Medical Oversight unit oversees the psychiatric and medical care of children and youth involved in the child welfare and youth corrections systems.
- The Pay for Success pilot program leverages state and philanthropic dollars to fund innovative interventions to support educational achievement of foster youth, reduce juvenile justice involvement, and support family stability.
- Colorado Heart Gallery
- Client Services
About Client Services
Client Services processes complaints for CDHS that include concerns with Adult Protective Services, Behavioral Health, Child, Youth & Family, Child Support, Child Welfare, Colorado Child Care Assistance Benefits (CCCAP), Domestic Violence, Early Childhood, Foster Care, Low Income Energy Assistance Program (LEAP), Old Age Pension, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Veterans Community Living Centers and more.
CDHS encourages clients to direct questions or concerns to their local county human services department first. If the client has contacted their county regarding the concern, but needs further assistance from the State, clients can contact CDHS’ Client Services by filling out one of the following forms below. A complaint may be emailed, mailed through the U.S. Postal System, or submitted using the online complaint form links provided below. A complaint may also be made by calling 303.866.3275.
Complaints are reviewed by client services and routed appropriately using an internal resource guide to contacts within CDHS, counties, and other state, county, and community entities. Once complaints are resolved, Client Services is informed that the complaint is closed and tracks this information in a database that is used for tracking and trending purposes. Complaints data is shared with county directors twice a year and CDHS offices on a quarterly basis.
How to File a Complaint
If a client has a complaint in one of the following areas, we will do our best to assist the client:
Adult Protective Services, Behavioral Health, Child, Youth & Family, Child Support, Child Welfare, Colorado Child Care Assistance Benefits (CCCAP), Domestic Violence, Early Childhood, Foster Care, Low Income Energy Assistance Program (LEAP), Old Age Pension, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Veterans Community Living Centers
If the complaint is in one of the areas listed above, the client may contact CDHS’ Client Services via one of the following methods:
- General Complaints may be submitted by completing this form.
Child Welfare Complaints
- Child Welfare complaints may be submitted by completing this form.
- Please note the child welfare complaint review process may take up to eight weeks to complete.
- If this is an emergency child protection issue, please call the State Hot Line number 1-844-264-5437
Appeal a finding
- To appeal a finding, please contact Child and Adult Mistreatment Dispute Review Section (CAMDRS) at 303.866.4546.
Office of Colorado's Child Protection Ombudsman
- The Office of Colorado’s Child Protection Ombudsman is required by the legislature to serve as an independent state agency that investigates complaints and grievances about child protection services, seek and recommend system improvements and serve as a resource.
- Each county has a Citizens Review Panel that provides a forum for grievances concerning the conduct of county department personnel in performing their duties. Further information is available regarding the Citizen Review process at Conflict Resolution Process (C.R.S. 19-3-211).
Complaints involving the courts and the judicial system
Complaints involving the courts and the judicial system should be made to each respective office. Complaints involving the Guardian Ad Litem, Attorney Special Advocate or Child's Representative should be made to the Colorado Office of the Child's Representative. Complaints about Respondent Parent Attorneys should be made to the Colorado Office of Respondent Parent Counsel.
Client Services Contact Information
Please contact Client Services with any questions or concerns.
1575 Sherman Street, 8th floor, Denver, CO 80203 ATTN: Client Services
- Early Childhood - Visit the NEW Colorado Department of Early Childhood website https://cdec.colorado.gov/
As of July 2022, Early Childhood is now its own Department! Please visit the NEW Colorado Department of Early Childhood website for more information. There is a lot happening in early childhood! To stay connected sign up to receive their monthly newsletter. You can also follow along on social media via Facebook (en español), Instagram, Twitter and LinkedIn.
- Employment and Benefits
About the program
The Colorado Department of Human Services provides several types of employment assistance across a number of divisions.
- Colorado Employment First promotes self-sufficiency and independence by preparing Supplemental Nutrition Assistance Program (SNAP) recipients for employment through job seeking skills training, work experience and monthly job search support activities. To be eligible for the Employment First program, a client must be receiving SNAP benefits.
- Colorado Works - In Colorado, the Temporary Assistance for Needy Families (TANF) program is known as Colorado Works. It is a cash assistance program that helps eligible families with very low incomes become self-sufficient by encouraging job preparation, work and family stabilization. Eligible applicants receive monthly cash assistance payments, help with emergency household expenses, and/or services such as counseling, training and employment assistance. The Colorado Works Program operates in all 64 counties and is delivered locally through each county's department of human or social services.
- ReHire Colorado is a transitional employment program that combines wage-paying work, job skills training and supportive services to help individuals successfully re-enter the workforce and Colorado businesses connect with high-quality talent. ReHire serves as a bridge between local job seekers and businesses by supporting a skilled workforce that meets the needs of businesses and strengthens the local economy.
- Colorado's Adult Financial Programs include the Aid to the Needy Disabled-Colorado Supplement program, the Aid to the Needy Disabled-State Only program, the Burial Assistance Program, the Old Age Pension program, the Home Care Allowance program, and the Personal Needs Allowance program.
- Colorado Refugee Services Program facilitates the effective resettlement of refugees and other eligible populations and promotes this population’s advancement past self-sufficiency and to long-term integration. The program provides resources for refugees, asylees, community partners, and interested individuals looking for a way to connect.
- Colorado Works Subsidized Training and Employment Program (CW STEP) is not currently funded and active, but there is a possibility it could be refunded in 2021. It helps connect at-risk populations who are eligible for basic cash assistance from Colorado Works (Colorado's federally funded program providing temporary cash assistance for needy families) with crucial professional work experience and opportunity.
- Energy Assistance
About the program
The Colorado Low-income Energy Assistance Program (LEAP) is a federally funded program that helps eligible hard-working Colorado families, seniors and individuals pay a portion of their winter home heating costs. Our goal is to help bring warmth, comfort and safety to your home and family by assisting with heating costs.
The LEAP program works to keep our communities warm during the winter (November through April) by providing assistance with heating costs, equipment repair and/or replacement of inoperable heating tools. While the program is not intended to pay the entire cost of home heating, we aim to help alleviate some of the burdens that come with Colorado's colder months.
In most cases, the energy assistance benefit is paid directly to the household energy supplier. In most cases, payments are made directly to the primary heating fuel vendor and a notice will be sent to the client informing them of the benefit amount. Other benefits provided by LEAP include repair or replacement of a home’s primary heating system, such as a furnace or wood-burning stove. The program does not provide financial assistance for any type of temporary or portable heating.
Managing LEAP in your county
- Food Assistance
About the program
Supplemental Nutrition Assistance Program (SNAP)
SNAP provides food assistance benefits as part of a federal nutrition program to help low-income households purchase food. Double Up Food Bucks is a program that doubles the value of SNAP benefits at participating markets and food retail stores. Learn more about this benefit for Colorado's families, farmers and communities here.
There are several ways to apply for SNAP benefits:
- Apply online using the Colorado PEAK website.
- Apply with a smartphone by downloading the MyCOBenefits app, which is available in the Apple and Android app stores.
- Print one of the applications below, fill it out and return it by mail, fax or in person to the local county human services office.
What happens after an application is returned to the county office?
- An eligibility technician will begin processing the case as soon as possible to determine if we need to complete an interview or if the household needs to provide any additional information. The county office has up to 30 days to process an application.
- An interview needs to be completed once every 12 months for SNAP benefits due to federal requirements.
- If an interview has been completed within the last 12 months, an eligibility technician may attempt to contact clients at the phone number provided on the application to clarify the information submitted on application.
- After approval, clients can view and manage food assistance information and access recertification packets on the PEAK website.
Electronic Benefits Transfer (EBT)
The EBT program, in partnership with a third-party vendor, is responsible for ensuring that SNAP payments authorized by each county department of human services are issued to approved recipients. The EBT program processes payment files for SNAP and multiple cash assistance programs.
- Register for an EBT card or manage your account here
- How to use an EBT card
- New card carrier information
- EBT customer service: 1.888.328.2656 or 1.800.659.2656 (TTY)
- Frequently asked questions
Supplemental Nutrition Assistance Program Education (SNAP-Ed)
SNAP-Ed is the nutrition education and obesity prevention arm of SNAP. SNAP-Ed's goals are to teach Coloradans how to buy and prepare healthy foods on a budget; motivate people to increase their physical activity; introduce kids to fruits and vegetables through nutrition classes, school gardens and healthier school lunchrooms; and make positive and healthy changes in the environments where our families live. SNAP-Ed partners with several statewide nutrition education organizations to reach Colorado families and individuals.
- Food Assistance Toolkit: Organizations and volunteers may use this toolkit to educate Colorado residents about food assistance and help individuals and families apply. The toolkit includes information and practical tools to help you provide accurate information about food assistance and complete the application process.
- Application Assistance Provider Areas
- Nutrition education resources
Contact the program
Food Assistance Program
Office of Economic Security
1575 Sherman St., Third Floor
Denver, CO 80203
- Performance Management
About the division
CDHS's Performance Management Division runs C-Stat, a management strategy that analyzes performance using the most currently available data. C-Stat allows divisions within CDHS to pinpoint performance areas in need of improvement and then improve those outcomes, helping to enhance the lives of the populations that CDHS serves and to provide the best use of dollars spent. Through root cause analysis, CDHS can determine what processes work and what processes need improvement. By measuring the impact of day-to-day efforts, CDHS makes informed, collaborative decisions to align efforts and resources to affect positive change.
CDHS has two staff members who focus on County C-Stat measures:
- Performance improvement specialist: This person serves as a C-Stat and performance improvement resource to counties in an effort to enhance C-Stat measure performance across the state. The position focuses on county-facing C-Stat performance measures and data, and is available to review county data, visit counties, respond to questions regarding C-Stat measures, and connect with program staff. This position is currently vacant.
- Performance data manager: This person is responsible for collecting and synthesizing county performance data, packaging the data for county use, and providing a high-level analysis of trends in order for CDHS to better connect performance data with human services throughout the state. The current performance data manager is Michael Martinez. Contact him at firstname.lastname@example.org or 720.607.5052.
If you would like to attend a C-Stat meeting or would like to receive a county C-Stat PAC update, county C-Stat report, or county C-Stat dashboard, please email CDHS_CountyC-Stat@state.co.us. Please note that attendance for C-Stat meetings is limited to 250 participants, to include internal CDHS attendees and our Senior Executive Team.
- State-Tribal Relations
About the program
CDHS is committed to working with the Ute Mountain Ute Tribe and the Southern Ute Indian Tribe on a government-to-government basis. Each year, CDHS and the Ute Mountain Ute and Southern Ute Indian Tribes engage in formal CDHS-Tribal Consultations, where partners identify priorities and set a strategic direction for collaboration for the upcoming year. Such consultations recognize the unique nature of government-to-government relationships between the State of Colorado and the two federally recognized tribes located within Colorado’s borders; their commitment to collaboration ensures all Coloradans are able to receive effective and efficient health and human services. CDHS remains grateful for the continued relationship with both the Southern Ute Indian Tribe and the Ute Mountain Ute Tribe as well as with the Colorado Commission of Indian Affairs, and looks forward to strengthening these important relationships.
In addition to working with tribes, CDHS also engages with several partners on American Indian affairs, including Denver Indian Family Resource Center, Denver Indian Center and Denver Indian Health and Family Services.