The Colorado Benefits Management System (CBMS), PEAK, PEAKPro and mobile applications are currently down. We are aware of the issue and working to resolve it as quickly as possible. We will provide updates as soon as we have them.


Joint Agency Interoperability


About Joint Agency Interoperability

Joint Agency Interoperability (JAI) is a partnership between counties, the Colorado Department of Human Services, the Department of Health Care Policy and Financing, the Department of Early Childhood, the Office of Information Technology and multiple federal partners with the vision of aiming to serve the full range of needs that an individual, family or community may need by better connecting business processes with technology and data. Standardization of business process management and document management are critical steps in achieving interoperability across systems to serve clients more efficiently and effectively.

Current JAI projects

Expand the sections below for resources and information about current projects.

Completing the County Auxiliary System solution identification
About this project

What: CDHS, HCPF and CDEC will be conducting focus groups to understand the workflow and business processes of all counties across Child Support/ACSES, Child Care Assistance/CHATS, Child Welfare/Trails, and Eligibility/CBMS. 

Who: All counties, State agencies, and all impacted through Health and Human Services service delivery. 

Why: The State did not build needed functionality to efficiently, effectively and elegantly serve Health and Human Services clients. In response, counties have built and/or sought out additional auxiliary services that help to serve these needs. Unfortunately, this approach has led to disjointed, duplicative and misaligned work by creating potentially 64+ ways of doing so, which creates gaps in serving clients and hence a desire to find a common approach. This work will provide information that can be used to inform solutioning of the future, unified approach. 

When: Beginning in October 2022 (county kickoff is Feb. 15, 2023) and completing in November 2023

Project resources
  • Complete the County Data and Document Management Survey by Sept. 21, 2022 (completed)
  • Attend the Overall Kick-off meeting on Oct. 5, 2022 (completed) 
  • Hear information and provide feedback in Regional County Directors’ Meetings in January 2023 (completed)
  • Attend the County Engagement Kick-off meeting on Feb. 15, 2023, during the weekly county meeting. These recurring meetings on Wednesdays from 8-9 a.m. to will also serve as the ongoing place to hear status updates and share feedback.
  • Confirm calendar invites for workgroup sessions and pass along to delegated team members or provide team member names to the JAI team using this guide for the following sessions:
    • Process Mapping and Expanded Capability Documentation:
      • Sprint 1: Child Support/ACSES on Feb. 22-March 14, with a report-out of findings (optional) on March 21 from 10:30-11:15 a.m. or 1-1:45 p.m.
      • Sprint 2: Child Care Assistance/CHATS on March 29-April 18 with a report-out of findings (optional) on April 25 from 10:30-11:15 a.m. or 1-1:45 p.m.
      • Sprint 3: Child Welfare/Trails on May 3-May 23 with a report-out of findings (optional) on May 30 from 1-1:45 p.m.
      • Sprint 4: Eligibility/CBMS on June 5-June 27 with a report-out of findings (optional) on July 11 from 10:30-11:15 a.m. or 1-1:45 p.m.
  • Engage with representatives on JAI advisory committees
County document digitization
About this project

The purpose of this project is to help achieve interoperability of Colorado’s health and human services technology systems to more efficiently serve clients. HB22-1380 provided funding to assist the State and counties with implementation of a high-quality county work management system to help us standardize across so we can connect systems more easily.  An important dependency to a high-quality work management system is fully digitized data. This funding will help us catalog and digitize existing paper documents in the counties to feed into a high-quality work management system.

Project resources

View the documents for this project here.

Contact information

Jennifer Hall, Interoperability Product Manager:
Jennifer Molde, Interoperability Product Owner: