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Training and resources

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County director and tribal sovereignty training
County Director and tribal sovereignty training

Community Partnerships would like to share the following training videos that were recorded as part of the Fall 2021 New Director Training:

  • Community Partnerships (9/16/21) Video recording (19:24 min)
  • Employment and Benefits Division, Office of Economic Security (9/17/21) Video recording (18:30 min)
  • Division of Child Welfare, Office of Children Youth and Families (9/20/21) Video recording (31:24 min)
  • ​Child Support Services, Office of Economic Security (9/27/21) Video recording (21:07 min)
  • ​​​Settlement Accounting (10/8/21) Video recording (17:44 min)
  • ​Audit/QA (10/8/21) Video recording (12:45 min)
  • ​​Food & Energy Assistance Division (FEAD), Office of Economic Security (10/14/21) Video recording (22:52 min)
  • ​Emergency Management (10/19/21) Video recording (11:49 min)
  • ​​​​Equity, Diversity and Inclusion (EDI) (10/26/21) Video recording (15:41 min)
  • ​Legislative (10/29/21) Video recording (48:07 min)
  • ​Child Care Licensing (10/29/21) Video recording (22:27 min)

You can also view this document that lists each program, the associated staff, and links to each training video recording as well as other program-specific resources.

Other training resources

If you have any questions regarding director training, please contact:

​​​​​​Laura Miller, County Liaison Supervisor laura.miller1@state.co.us 
Adelaide Naughton, County and Client Services Liaison adelaide.naughton@state.co.us

Google Resources for Counties

During Fall 2021, CDHS, OIT, and Istonish collaborated to migrate all Option 2 users from Microsoft Exchange into the Google Workspace. All Option 2 users should have full access to the Google Workspace, including Gmail, Google Drive, and all other Google applications.

Additionally, all EBT shared mailboxes were converted from shared mailboxes into Google Groups. This means that all counties, Option 2 and Option 3, should be using Google Groups to monitor their EBT mailboxes.

This page will outline a number of different resources necessary to successfully utilize the Google Workspace to efficiently and effectively complete their work.

OIT HELP DESK TICKETS

  • The Governor’s Office of Information Technology (OIT) manages account administration and access. For this reason, if you are experiencing any issues with your account, you will need to call the OIT Help Desk.

GOOGLE VAULT

  • Google Vault is an information governance and eDiscovery tool for Google Workspace. With Vault, you can retain, hold, search, and export users’ Google Workspace data. Google Vault is intended for CORA, internal investigation, or litigation requests and is only accessible by appointed users.

TRAINING & RESOURCES:

  • Recorded Training Opportunities
    • August 19th General Google Training RECORDING
    • September 30th General Google Training RECORDING
    • November 16th General Google Training RECORDING
    • Google Drive Foundations Training RECORDING
    • Google Drive Foundations Slide Deck - For Counties
  • Google Resources
    • Google Workspace YouTube Channel - On-demand short videos
    • Google Training Center - Curated by Google, this website has tips and tricks for switching from Microsoft to Google.
  • OIT TechU

FREQUENTLY ASKED QUESTIONS (FAQS)

ARCHIVED COMMUNICATIONS

  • Link to Google Drive
HP Computer Resources for Counties

The Colorado Department of Human Services (CDHS) connects people with assistance, resources, and support for living independently in our state. Colorado has a state-supervised and county-administered human services system. County human service departments are the main provider of direct services to Colorado's families, children, and adults.

The CDHS County Computer Refresh Program is a program that ensures county human services personnel and management have up-to-date computing technology for efficient and effective service delivery. This document covers specific procedures that need to be followed when state-leased HP computing devices are ordered, scheduled, delivered, installed, and de-commissioned for both Option 2 and Option 3 counties.

Option 2 (Support to the Desk) County Infrastructure

Option 2 counties are typically the smaller or more rural counties that do not employ dedicated IT staff to support county personnel or equipment.

Option 3 (Support to the Door) County Infrastructure

Option 3 counties are typically the larger counties with IT personnel employed by the county. 

CDHS PROGRAMS: 

There are three HP Lease County Hardware Refresh Programs. These refresh programs occur on a three-year cycle, as the standard HP lease lasts three years:

  • Trails/CYF  (Children, Youth & Families) – This program provides leased devices for county Child Welfare workers. These devices are provided by HP and funded through Trails. 
    • The Next CYF Refresh Cycle: Starting in Winter 2022 and will run through Summer 2023.
  • CBMS Original (CO Benefits Management System) – This program provides leased devices for county eligibility staff. These devices are provided by HP and funded through CBMS.
    • The Next CBMS Original Refresh Cycle: Starting in Winter 2021 and will run through Summer 2022.
  • CBMS Supplemental (CO Benefits Management System) – This program is an extension of the CBMS Original program and provides devices for county eligibility staff.
    • The Next CBMS Supplemental Refresh Cycle: Starting in Fall 2024 and will run through Summer 2025.

TRAINING & RESOURCES:

  • County HP Program Guide 
  • HP Customer Service Portal Guide 
  • Absolute Device Security
    • Recorded Training Opportunities 
    • Absolute Service Portal Guide
    • Regarding Reporting Policies: In order to meet state IT security and compliance standards, counties must have the following reporting procedures turned on for state-leased devices. 
      • Hardware 
        • This feature includes reports and alerts on hundreds of hardware attributes. 
        • This feature also monitors the Lease Computing Assets on leasing reports. 
        • This feature also tracks new device activations and connection history. 
        • This feature also leverages pre-built custom reports for Absolute. 
        • Finally, this feature flags missing Lease Computing Assets and can alert administrators when the Lease Computing Assets reconnect to the internet.
      • Software
        • This feature assesses installed software by device and population. 
        • This feature will also report and alert on software configuration changes or policy non-compliance. 
      • Full-Disk Encryption State
        • This feature will report on the encryption status reporting for the Lease Computing Asset. 
      • Device Usage
        • This feature will assess device usage by analyzing login/unlock and device interaction events. 
        • This feature will also report on average daily usage by device. 
      • Geolocation Tracking
        • This feature will track device location with 365 days of history. 
        • This feature will also define geofences to detect unauthorized device movement. 
      • Installed Applications
        • This feature will assess installed software by device or population. 
        • This feature will also report and alert on software configuration changes or policy non-compliance. 

COUNTY HP INTERGOVERNMENTAL (IGA) RESOURCES:

Coming soon…

COUNTY ALLOCATION RESOURCES:

Coming soon…

ORDERING ISSUES:

Coming soon…
 

Staff Development Division
About the Division

Colorado's Health Care and Economic Security Staff Development Division (SDD) provides training to staff working with families who are accessing medical and other types of public assistance, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, CHP+, Aging and Adult Services, and Colorado Works (also know as TANF). The SDD is the training connection between CDHS, the Colorado Department of Health Care Policy and Financing and the Governor’s Office of Information Technology to the 64 county departments of social/human services, as well as medical assistance, presumptive eligibility and certified application assistance sites for Medicaid/CHP+ throughout Colorado. The SDD is tasked with identifying essential training needs and establishing, facilitating and maintaining integrated competency-based training curricula while continually evaluating results. The following training programs can also be found here.

CBMS Access - The state of Colorado Departments of Human Services, Health Care Policy and Financing, and the Governor’s Office of Information Technology are responsible for ensuring that comprehensive training is provided for staff, including contract staff, getting access to and/or updating the CBMS Production Environment. Due to the sensitivity of information in CBMS and the functionality that allows benefits and services to be issued to Coloradoans, users must receive training prior to accessing or updating the CBMS Production Environment. The CBMS Access training is the first training component. Additional training courses may be required depending on the user’s role and level of CBMS access. Read more here. 

CBMS Build Training - Our Colorado Benefits Management System (CBMS) is always improving. Each CBMS Build targets issues and improvements you need to know about. Read more about the support guides for recent CBMS Builds provided by your Staff Development Division (SDD) here. CBMS training requirements can be found here.

The Document Library is a public facing website where all training desk aids and materials can be located. Click here to navigate to the website to view all the materials available for eligibility workers.

COLearn is the Learning Management System (LMS) used to access the Health Care and Economic Security Staff Development Division’s instructor led and web based training. Read more logging in to the CO.Learn LMS, CO.Learn Q&A, and CO.Train Records, and training plans here.

For assistance with training, please email:

Equity, Diversity, and Inclusion Training Modules

New EDI training modules will be posted on the county portal in fall 2022.

Training Courses:

Job Postings

Delta County DHS

Denver County DHS

Gilpin County DHS

Grand County DHS

Jefferson County DHS

Kit Carson DHS

Las Animas County DHS

Prowers County DHS

Rio Blanco County DHS

Summit County DHS

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