Training and resources

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County director and tribal sovereignty training

County Director and tribal sovereignty training

Community Partnerships would like to share the following training videos that were recorded as part of the Fall 2021 New Director Training:

Community Partnerships (9/16/21) Video recording (19:24 min)
Employment and Benefits Division, Office of Economic Security (9/17/21) Video recording (18:30 min)
Division of Child Welfare, Office of Children Youth and Families (9/20/21) Video recording (31:24 min)
Child Support Services, Office of Economic Security (9/27/21) Video recording (21:07 min)
Settlement Accounting (10/8/21) Video recording (17:44 min)
Audit/QA (10/8/21) Video recording (12:45 min)
Food & Energy Assistance Division (FEAD), Office of Economic Security (10/14/21) Video recording (22:52 min)
Emergency Management (10/19/21) Video recording (11:49 min)
Equity, Diversity and Inclusion (EDI) (10/26/21) Video recording (15:41 min)
Legislative (10/29/21) Video recording (48:07 min)
Child Care Licensing (10/29/21) Video recording (22:27 min)

You can also view this document that lists each program, the associated staff, and links to each training video recording as well as other program-specific resources.

Other training resources

Burnout Session for County Directors and Staff - Video recording and Slides 2/9/22
De-escalating Clients: A training for those with experience in client or customer facing roles who are looking for tips on working with highly escalated individuals. Slides. Please share with your staff and community partners!
De-escalating Angry Clients training
Preventing Workplace Violence training module*
Psychological First Aid: A training on how stress impacts us all and the different tools we can use to manage it. Slides. Brief Handout. PFA Guide.
Sexual Harassment training cloud module*
* Note: viewing the Preventing Workplace Violence training module and/or the Sexual Harassment training cloud module does not constitute an employment contract with the state of Colorado
Trauma-informed Resources for Counties

If you have any questions regarding director training, please contact:

Laura Strother, Director of County Relations, laura.strother@state.co.us
Adelaide Naughton, County and Client Services Liaison adelaide.naughton@state.co.us

Google Resources for Counties

During Fall 2021, CDHS, OIT, and Istonish collaborated to migrate all Option 2 users from Microsoft Exchange into the Google Workspace. All Option 2 users should have full access to the Google Workspace, including Gmail, Google Drive, and all other Google applications.

Additionally, all EBT shared mailboxes were converted from shared mailboxes into Google Groups. This means that all counties, Option 2 and Option 3, should be using Google Groups to monitor their EBT mailboxes.

This page will outline a number of different resources necessary to successfully utilize the Google Workspace to efficiently and effectively complete their work.

OIT HELP DESK TICKETS

The Governor’s Office of Information Technology (OIT) manages account administration and access. For this reason, if you are experiencing any issues with your account, you will need to call the OIT Help Desk.
- 303-239-4357
- Customer Service Portal

GOOGLE VAULT

Google Vault is an information governance and eDiscovery tool for Google Workspace. With Vault, you can retain, hold, search, and export users’ Google Workspace data. Google Vault is intended for CORA, internal investigation, or litigation requests and is only accessible by appointed users.
- Google Vault Operator Access Request

TRAINING & RESOURCES:

Recorded Training Opportunities
- August 19th General Google Training RECORDING
- September 30th General Google Training RECORDING
- November 16th General Google Training RECORDING
- Google Drive Foundations Training RECORDING
- Google Drive Foundations Slide Deck - For Counties
Google Resources
- Google Workspace YouTube Channel - On-demand short videos
- Google Training Center - Curated by Google, this website has tips and tricks for switching from Microsoft to Google.
OIT TechU
- Colorado TechU

FREQUENTLY ASKED QUESTIONS (FAQS)

FAQ: Option #3 EBT Mailboxes to Google Groups
FAQ: Option 2 Moving from Exchange to Google

ARCHIVED COMMUNICATIONS

Link to Google Drive

HP Computer Resources for Counties

The Colorado Department of Human Services (CDHS) connects people with assistance, resources, and support for living independently in our state. Colorado has a state-supervised and county-administered human services system. County human service departments are the main provider of direct services to Colorado's families, children, and adults.

The CDHS County Computer Refresh Program is a program that ensures county human services personnel and management have up-to-date computing technology for efficient and effective service delivery. This document covers specific procedures that need to be followed when state-leased HP computing devices are ordered, scheduled, delivered, installed, and de-commissioned for both Option 2 and Option 3 counties.

Option 2 (Support to the Desk) County Infrastructure

Option 2 counties are typically the smaller or more rural counties that do not employ dedicated IT staff to support county personnel or equipment.

Option 3 (Support to the Door) County Infrastructure

Option 3 counties are typically the larger counties with IT personnel employed by the county.

CDHS PROGRAMS:

There are three HP Lease County Hardware Refresh Programs. These refresh programs occur on a three-year cycle, as the standard HP lease lasts three years:

Trails/CYF (Children, Youth & Families) – This program provides leased devices for county Child Welfare workers. These devices are provided by HP and funded through Trails.
- The Next CYF Refresh Cycle: Starting in Winter 2022 and will run through Summer 2023.
CBMS Original (CO Benefits Management System) – This program provides leased devices for county eligibility staff. These devices are provided by HP and funded through CBMS.
- The Next CBMS Original Refresh Cycle: Starting in Winter 2021 and will run through Summer 2022.
CBMS Supplemental (CO Benefits Management System) – This program is an extension of the CBMS Original program and provides devices for county eligibility staff.
- The Next CBMS Supplemental Refresh Cycle: Starting in Fall 2024 and will run through Summer 2025.

TRAINING & RESOURCES:

County HP Program Guide
- Recorded Training Opportunities
  - September 19, 2022
  - September 21, 2022
HP Customer Service Portal Guide
Absolute Device Security
- Recorded Training Opportunities
  - August 9, 2022 Recording
  - August 11, 2022 Recording
- Absolute Service Portal Guide
- Regarding Reporting Policies: In order to meet state IT security and compliance standards, counties must have the following reporting procedures turned on for state-leased devices.
  - Hardware
    - This feature includes reports and alerts on hundreds of hardware attributes.
    - This feature also monitors the Lease Computing Assets on leasing reports.
    - This feature also tracks new device activations and connection history.
    - This feature also leverages pre-built custom reports for Absolute.
    - Finally, this feature flags missing Lease Computing Assets and can alert administrators when the Lease Computing Assets reconnect to the internet.
  - Software
    - This feature assesses installed software by device and population.
    - This feature will also report and alert on software configuration changes or policy non-compliance.
  - Full-Disk Encryption State
    - This feature will report on the encryption status reporting for the Lease Computing Asset.
  - Device Usage
    - This feature will assess device usage by analyzing login/unlock and device interaction events.
    - This feature will also report on average daily usage by device.
  - Geolocation Tracking
    - This feature will track device location with 365 days of history.
    - This feature will also define geofences to detect unauthorized device movement.
  - Installed Applications
    - This feature will assess installed software by device or population.
    - This feature will also report and alert on software configuration changes or policy non-compliance.

COUNTY HP INTERGOVERNMENTAL (IGA) RESOURCES:

Coming soon…

COUNTY ALLOCATION RESOURCES:

Coming soon…

ORDERING ISSUES:

Coming soon…

Staff Development Division

About the Division

The Staff Development Division (SDD) exists to provide a complete training for eligibility specialists who work with families seeking public assistance (Supplemental Nutrition Assistance Program (SNAP), Medicaid, CHP+, and Colorado Works). The Colorado Benefits Management System (CBMS) is used to determine eligibility for these public assistance programs. The SDD is the training connection between the Colorado Department of Human Services (CDHS), the Colorado Department of Health Care Policy and Financing (HCPF), and the Governor's Office of Information Technology (OIT) to the 64 county Departments of Social/Human Services, and Medical Assistance (MA) sites throughout Colorado. The Staff Development Division is responsible for the oversight and training implementation for all assistance programs housed within the CBMS automated system. The following training programs can also be found here.

CBMS Access - The state of Colorado Departments of Human Services, Health Care Policy and Financing, and the Governor’s Office of Information Technology are responsible for ensuring that comprehensive training is provided for staff, including contract staff, getting access to and/or updating the CBMS Production Environment. Due to the sensitivity of information in CBMS and the functionality that allows benefits and services to be issued to Coloradoans, users must receive training prior to accessing or updating the CBMS Production Environment. The CBMS Access training is the first training component. Additional training courses may be required depending on the user’s role and level of CBMS access. Read more here.

CBMS Build Training - Our Colorado Benefits Management System (CBMS) is always improving. Each CBMS Build targets issues and improvements you need to know about. Read more about the support guides for recent CBMS Builds provided by your Staff Development Division (SDD) here. CBMS training requirements can be found here.

The Document Library is a public facing website where all training desk aids and materials can be located. Click here to navigate to the website to view all the materials available for eligibility workers.

COLearn is the Learning Management System (LMS) used to access the Health Care and Economic Security Staff Development Division’s instructor led and web based training. Read more logging in to the CO.Learn LMS, CO.Learn Q&A, and CO.Train Records, and training plans here.

For assistance with training, please email:

SOC_StaffDevelopment@state.co.us
Director: Tiffany.Spottke@state.co.us

Equity, Diversity, and Inclusion Training Modules

Training Courses:

Diversity University - The Colorado Department of Human Services (CDHS) Equity, Diversity, and Inclusion (EDI) team continues to develop learning and training opportunities that will be available in synchronous, asynchronous, in-person, virtual, and from a variety of sources. Our opportunities for EDI advancement will focus on systems, processes, culture, individuals, and leadership. Diversity University is one of many EDI training opportunities that will be offered through CDHS. There are limited spots for each Diversity University cohort. It is important that once you have signed up that you complete your commitment and participate. Read more here.
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