Training and resources

County Director and tribal sovereignty training

Community Partnerships would like to share the following training videos that were recorded as part of the Fall 2021 New Director Training:

• Community Partnerships (9/16/21) Video recording (19:24 min)
• Employment and Benefits Division, Office of Economic Security (9/17/21) Video recording (18:30 min)
• Division of Child Welfare, Office of Children Youth and Families (9/20/21) Video recording (31:24 min)
• ​Child Support Services, Office of Economic Security (9/27/21) Video recording (21:07 min)
• ​​​Settlement Accounting (10/8/21) Video recording (17:44 min)
• ​Audit/QA (10/8/21) Video recording (12:45 min)
• ​​Food & Energy Assistance Division (FEAD), Office of Economic Security (10/14/21) Video recording (22:52 min)
• ​Emergency Management (10/19/21) Video recording (11:49 min)
• ​​​​Equity, Diversity and Inclusion (EDI) (10/26/21) Video recording (15:41 min)
• ​Legislative (10/29/21) Video recording (48:07 min)
• ​Child Care Licensing (10/29/21) Video recording (22:27 min)

You can also view this document that lists each program, the associated staff, and links to each training video recording as well as other program-specific resources.

Other training resources

• Burnout Session for County Directors and Staff - Video recording and Slides 2/9/22
• De-escalating Angry Clients training
• Preventing Workplace Violence training module*
• Sexual Harassment training cloud module* 
  * Note: viewing the Preventing Workplace Violence training module and/or the Sexual Harassment training cloud module does not constitute an employment contract with the state of Colorado

If you have any questions regarding director training, please contact:

​​​​​​Laura Miller, County Liaison Supervisor laura.miller1@state.co.us 
Nicole Miera, County and Tribal Liaison nicole.miera@state.co.us
Adelaide Naughton, County and Client Services Liaison adelaide.naughton@state.co.us

During Fall 2021, CDHS, OIT, and Istonish collaborated to migrate all Option 2 users from Microsoft Exchange into the Google Workspace. All Option 2 users should have full access to the Google Workspace, including Gmail, Google Drive, and all other Google applications.

Additionally, all EBT shared mailboxes were converted from shared mailboxes into Google Groups. This means that all counties, Option 2 and Option 3, should be using Google Groups to monitor their EBT mailboxes.

This page will outline a number of different resources necessary to successfully utilize the Google Workspace to efficiently and effectively complete their work.

OIT HELP DESK TICKETS

• The Governor’s Office of Information Technology (OIT) manages account administration and access. For this reason, if you are experiencing any issues with your account, you will need to call the OIT Help Desk.
  • 303-239-4357
  • Customer Service Portal

GOOGLE VAULT

• Google Vault is an information governance and eDiscovery tool for Google Workspace. With Vault, you can retain, hold, search, and export users’ Google Workspace data. Google Vault is intended for CORA, internal investigation, or litigation requests and is only accessible by appointed users.
  • Google Vault Operator Access Request

TRAINING & RESOURCES:

• Recorded Training Opportunities
  • August 19th General Google Training RECORDING
  • September 30th General Google Training RECORDING
  • November 16th General Google Training RECORDING
  • Google Drive Foundations Training RECORDING
  • Google Drive Foundations Slide Deck - For Counties
• Google Resources
  • Google Workspace YouTube Channel - On-demand short videos
  • Google Training Center - Curated by Google, this website has tips and tricks for switching from Microsoft to Google.
• OIT TechU
  • Colorado TechU

FREQUENTLY ASKED QUESTIONS (FAQS)

• FAQ: Option #3 EBT Mailboxes to Google Groups
• FAQ: Option 2 Moving from Exchange to Google

ARCHIVED COMMUNICATIONS

• Link to Google Drive

About the Division

Colorado's Health Care and Economic Security Staff Development Center (SDC) provides training to staff working with families who are accessing medical and other types of public assistance, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, CHP+, Aging and Adult Services, and Colorado Works (also know as TANF). The SDC is the training connection between CDHS, the Colorado Department of Health Care Policy and Financing and the Governor’s Office of Information Technology to the 64 county departments of social/human services, as well as medical assistance, presumptive eligibility and certified application assistance sites for Medicaid/CHP+ throughout Colorado. The SDC is tasked with identifying essential training needs and establishing, facilitating and maintaining integrated competency-based training curricula while continually evaluating results. The following training programs can also be found here.

CBMS Access - The state of Colorado Departments of Human Services, Health Care Policy and Financing, and the Governor’s Office of Information Technology are responsible for ensuring that comprehensive training is provided for staff, including contract staff, getting access to and/or updating the CBMS Production Environment. Due to the sensitivity of information in CBMS and the functionality that allows benefits and services to be issued to Coloradoans, users must receive training prior to accessing or updating the CBMS Production Environment. The CBMS Access training is the first training component. Additional training courses may be required depending on the user’s role and level of CBMS access. Read more here. 

CBMS Build Training - Our Colorado Benefits Management System (CBMS) is always improving. Each CBMS Build targets issues and improvements you need to know about. Read more about the support guides for recent CBMS Builds provided by your Staff Development Center (SDC) here. CBMS training requirements can be found here.

The Document Library is a public facing website where all training desk aids and materials can be located. Click here to navigate to the website to view all the materials available for eligibility workers.

COLearn is the Learning Management System (LMS) used to access the Health Care and Economic Security Staff Development Center’s instructor led and web based training. Read more logging in to the CO.Learn LMS, CO.Learn Q&A, and CO.Train Records, and training plans here.

For assistance with training, please email:

• SOC_StaffDevelopment@state.co.us
• Director: Kyla.Armstrong-Romero@state
• Deputy Director: Tiffany.Spottke@state.co.us

Module 1 Why is EDI Important (45 minutes)
Module 2 What is EDI (45 minutes)
Module 3 What are EDI Strategies (50 minutes)
Module 4 How do I Include EDI in My Work (36 minutes)

Training Courses:

• The Importance of Pronouns

• Human Services Caseworker view details
• Human Services Generalist Technician view details

Delta County DHS

• Child Welfare Caseworker view details 
• Child Welfare Supervisor view details
• Eligibility Tech view details

Denver County DHS

• Fraud Claims Investigator view details
• Quality Improvement Administrator I view details

Grand County DHS

• Accountant view details
• Caseworker I/II view details
• Economic Security Eligibility Specialist view details

Prowers County DHS

• Social Caseworker view details