What you need to know about potential data breach involving Sound Generations

Sound Generations, a Colorado Department of Human Services vendor, advised the department that they experienced a potential data breach after discovering that an unauthorized party gained access to its computer systems on July 18, 2021, and Sept. 18, 2021. Sound Generations terminated the unauthorized access and promptly commenced an investigation to determine the scope of the incidents. The investigation was unable to rule out that information stored on Sound Generations’ systems may have been accessed by an unauthorized party. 

CDHS contracts with Sound Generations to store data for A Matter of Balance, an evidence-based fall prevention program. A Matter of Balance is specifically designed to reduce the fear of falling and improve activity levels among community-dwelling older adults. Sound Generations is a 501(c)(3) non-profit organization based in Seattle that serves older adults and adults with disabilities. 

After the conclusion of the third party’s forensic investigations, Sound Generations conducted its own investigation and due diligence to identify the affected individuals and the nature of their personal information that may have been compromised. Sound Generations has determined that some of its client information has been potentially impacted following the incidents. To date, Sound Generations has no reason to believe that there was a misuse of the information pertaining to the potentially impacted individuals. 

Sound Generations, along with CDHS, is providing notice of the incidents to its clients and other affected individuals out of an abundance of caution. This notice is intended for those individuals who may not receive the notification letter because of incorrect or incomplete mailing addresses. 

The personal information Sound Generations receives is typically limited to demographic and health information, including name, address, phone number, email, date of birth, and whether or not its clients have health insurance. Sound Generations has received no indication that client information has been used to commit fraud. 

What you can do: 

  • You should always remain vigilant for incidents of fraud and identity theft by reviewing credit card account statements and by monitoring your credit report for suspicious or unusual activity. 
  • Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in your name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities. 
  • You can request a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll-free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed below. 
  • You have the right to file or obtain a police report if you experience identity fraud. Please note that in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or to the Attorney General. 
  • You can take steps recommended by the Federal Trade Commission to protect yourself from identity theft. The FTC’s website offers helpful information. 

You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request Service, P.O. Box  105281, Atlanta, GA, 30348-5281. 

You can also place fraud alerts with the three credit bureaus by phone or online. A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of Sept. 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. 

You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of Sept. 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer  reporting agencies:

P.O. Box 9554
Allen, TX 75013

P.O. Box 2000
Chester, PA 19106

P.O. Box 105069
Atlanta, GA 30348

Furthermore, to help protect your deceased family member, there are steps you can take to request a copy of your deceased family member’s credit report. An executor or surviving spouse can place a request to any of the three credit reporting agencies for a copy of the deceased individual’s credit report. An executor or surviving spouse can also request  that the following two notices be placed on a deceased individual’s credit report: 

  • “Deceased – Do not issue credit”; or 
  • “If an application is made for credit, please notify the following person(s) (e.g. surviving relative, executor/trustee  of the estate and/or local law enforcement agency – notifying the relationship).” 

For more information regarding identity theft and the deceased, please visit http://www.idtheftcenter.org and search for “FS  117 - Identity Theft and the Deceased - Prevention and Victim Tips.” You should also notify the Social Security Administration and Internal Revenue Service of the death of your family member and that you received this letter. 

Sound Generations sincerely regrets any inconvenience that these incidents may cause to its clients and remains dedicated to protecting their information. If you are a client and have any questions or concerns about this matter, please contact the toll free number 1-833-770-0673, Monday through Friday, between 8 a.m. and 8 p.m. ET.