The Colorado Department of Human Services complies with applicable federal and state civil rights laws and does not exclude, deny benefits to, or otherwise discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities, whether carried out by the department directly or through a contractor or any other entity with which it arranges to carry out its programs, services and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84, and 91 and Title 28 CFR Part 35, regulations of the State of Colorado issued pursuant to these statutes at Title 24 Colorado Revised Statutes (CRS) Parts 4, 6, 8 and 34, Title 10 Code of Colorado Regulations (CCR) Section 8.100 and the Colorado Anti-Discrimination Act. Additionally, this statement is in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. ยง 18116.
CDHS provides auxiliary aids and services to individuals with disabilities, and language services to individuals whose first language is not English, when needed to ensure equal opportunity and meaningful access to the department's programs, services and activities. Examples of aids and services include, but are not limited to, qualified sign language interpreters, written information in other formats, foreign language interpreters, and information translated into other languages. The department will provide aids and services in a timely manner and free of charge.
General complaints and concerns can be submitted via the CDHS Individual Complaint Form. If an individual believes discrimination has occurred, a grievance can be filed with the Colorado Department of Human Services within 60 days of the incident: CDHS employees and job applicants can contact cdhs_ada@state.co.us. Clients and community members can contact cdhs_edi@state.co.us.
Complaints alleging any action prohibited by ADA Title II must follow the grievance procedure. The grievance can be initiated by submitting a grievance form online or printing the form and mailing a completed form per the CDHS ADA Title II grievance procedure. Please note, CDHS will only respond to emails in which relevant parties are copied. If nonessential staff to the ADA process are copied, we will not respond.
Civil rights complaints can also be filed with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) electronically through the Office for Civil Rights Complaint Portal. If you need help filing a federal civil rights complaint, email OCRMail@hhs.gov or call 1-800-368-1019. OCR provides alternative formats (such as Braille and large print), auxiliary aids and services (such as a relay service), and language assistance.
How to request aids and services
If you need aids or accommodation services from one of the Colorado Department of Human Services' divisions or programs, please contact that division or program directly. You can find contact information for all of our offices on the Contact the Colorado Department of Human Services page of our website.
If you do not know what program or division you need to contact, please email CDHS_EDI@state.co.us or complete the CDHS Reasonable Accommodation Request Form and a CDHS employee will connect with you to engage in an interactive process for support.