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Accessibility at the Colorado Department of Human Services

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CDHS accessibility statement

The Colorado Department of Human Services (CDHS) is committed to providing all Coloradans with equitable access to our services. That includes working to ensure the information on our websites, and all other digital content, is fully accessible. Our work is part of a broader effort by the State of Colorado to make all State services inclusive and accessible to all.

We welcome comments on how to improve accessibility for users with disabilities, and we are committed to providing a timely response to reports of inaccessible information or requests for a reasonable accommodation or modification. 
 

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Give website feedback or report an accessibility issue

CDHS's websites are designed to be as inclusive and accessible as possible for everyone. We welcome your feedback regarding any website accessibility issues that you encounter. We also welcome reports of quality issues such as broken links, incorrect information, website outages and other general concerns and feedback.

To report an issue or give feedback, please fill out the CDHS Website Accessibility and Support Form.

Request an accommodation or modification

CDHS encourages individuals with disabilities to request accommodations or modifications to help ensure their effective participation in our programs and services. Examples include sign language interpretation, assistive listening devices, and alternative document formats.

To request an accommodation or modification from a division or program, contact the division or program directly. If you aren’t sure which office to contact, please fill out the online form.

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Provide information verbally

You may call Client Services at 303.866.5700 to provide information verbally, which will be entered in the appropriate forms, regarding general concerns and feedback, digital accessibility, a reasonable accommodation request or an ADA Title II Grievance.

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Our commitment to accessible services

Digital accessibility efforts

The Colorado Department of Human Services is committed to meeting the digital accessibility standards adopted by the Governor's Office of Information Technology in response to House Bill 21-1110. This includes technology accessibility standards for people using adaptive technology who are low-vision, blind, hearing-impaired or deaf, and people with cognitive disabilities, seizures or other physical challenges that create limitations.

CDHS relies on both automated and manual accessibility testing processes to ensure that our digital content complies with the Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA criteria.

For more information about HB 21-1110 and what the State of Colorado is doing to make services accessible, read the Governor's Office of Information Technology accessibility FAQs.

Auxiliary aids and services

CDHS provides auxiliary aids and services to individuals with disabilities, and language services to individuals whose first language is not English, when needed to ensure equal opportunity and meaningful access to the department's programs, services and activities. The department will provide aids and services in a timely manner and free of charge. Examples of aids and services include, but are not limited to:

  • Qualified sign language interpreters
  • Written information in other formats
  • Foreign language interpreters
  • Information translated into other languages

To request auxiliary aids and services, see the information above, under the "Request an accommodation or modification" header.

Accessibility resources

The following resources are available from the CDHS and the State of Colorado.

  • The Colorado Commission for the Deaf, Hard of Hearing, and DeafBlind (CCDHHDB): The CCDHHDB provides programs and services for accessibility, communication, technology and education. Explore the CCDHHDB website for information about services, provider directories and more.
  • Relay Colorado: Relay Colorado is a statewide service that connects standard (voice) telephone users with deaf, hard of hearing, deafblind, speech-disabled or late-deafened people who use Teletypewriter (TTYs) or Voice Carry-Over (VCO) phones. For more information, visit the Relay Colorado website.
  • Aira: The State of Colorado offers assistance to blind and low-vision Coloradans through a partnership with Aira, an app that provides live, on-demand visual interpreting through human-to-human assistance. Coloradans get free access for up to 30 minutes per session while navigating state locations and digital services, reducing barriers to services and creating a more welcoming Colorado for all. For more information, visit the Office of Information Technnology's Aira page.
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Nondiscrimination notice

The Colorado Department of Human Services complies with applicable federal and state civil rights laws and does not exclude, deny benefits to, or otherwise discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities, whether carried out by the department directly or through a contractor or any other entity with which it arranges to carry out its programs, services and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84, and 91 and Title 28 CFR Part 35, regulations of the State of Colorado issued pursuant to these statutes at Title 24 Colorado Revised Statutes (CRS) Parts 4, 6, 8 and 34, Title 10 Code of Colorado Regulations (CCR) Section 8.100 and the Colorado Anti-Discrimination Act. Additionally, this statement is in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116.

Request an accommodation or modification

If you need aids or accommodation services from one of the Colorado Department of Human Services' divisions or programs, please contact that division or program directly. You can find contact information for all of our offices on the Contact the Colorado Department of Human Services page of our website.

If you aren’t sure which office to contact, please fill out either the online form or the printable form (must be downloaded in order to be filled out). The online form will automatically record your responses, the printable form can either be mailed to CDHS or emailed to cdhs_edi@state.co.us. Please note, CDHS will only respond to emails in which relevant parties are copied. If nonessential staff to the ADA process are copied, we will not respond. Individuals may mail the accommodation form to:

CDHS EDI Team
1575 Sherman St., 8th floor
Denver, CO 80203 

File a complaint or grievance

To file a complaint, use the CDHS Individual Complaint Form, which is available in English or Spanish.

Complaints alleging any action prohibited by ADA Title II must follow the grievance procedure. The grievance can be initiated by submitting a grievance form online or printing the form and mailing a completed form per the CDHS ADA Title II grievance procedure. Please note, CDHS will only respond to emails in which relevant parties are copied. If nonessential staff to the ADA process are copied, we will not respond.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) electronically through the Office for Civil Rights Complaint Portal. If you need help filing a federal civil rights complaint, email OCRMail@hhs.gov or call 800.368.1019. OCR provides alternative formats (such as Braille and large print), auxiliary aids and services (such as a relay service), and language assistance.