Accessibility at the Colorado Department of Human Services

CDHS Digital Accessibility Technology Statement

The Colorado Department of Human Services (CDHS) is committed to meeting members of our community where they are, and strives to provide all Coloradans with access to our programs, services, resources, activities and communication regardless of ability. As such, CDHS is doing our part to make sure the content and material from our webpages, mobile applications, social media and documents provide equal opportunity and meaningful access to the public.

For information about what the State of Colorado is doing to make services accessible, read the Governor's Office of Information Technology accessibility FAQs. Learn more about Colorado House Bill 21-1110 and how CDHS has been integrating the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria into our work.

We welcome your feedback or concerns regarding inaccessible content due to broken links, incorrect information or website outages. To report an issue or provide feedback, fill out the CDHS Digital Accessibility and Support Form or email CDHS_forALL@state.co.us. 

To request accommodations related to digital accessibility, complete the online request form (Google Form) or printable form (PDF) and mail it to the CDHS ADA Team at 3648 W. Princeton Cir., Denver, CO 80236. You may also directly contact the CDHS division or program that provides the digital content. Note: This accommodation request form is intended for clients and members of the public. It is not intended for CDHS employees.

CDHS will provide aids and services when needed, including language services to individuals whose primary language is not English, free of charge and in a timely manner. Examples include, but are not limited to: written information provided in other formats, foreign language interpreters or information translated into other languages.

Americans with Disabilities Act (ADA)

We encourage individuals with disabilities to request reasonable accommodations that will help them participate in CDHS’s programs, services and activities. Examples of accommodations include but are not limited to: 

• Alternative document formats (such as Braille or large print).
• Sign language interpretation for an event, meeting or appointment.
• Written information provided in a different format.

To request an accommodation, contact the division or program that hosts the service or event directly. If you are not sure which office to contact, complete the online request form (Google Form) or printable form (PDF) and mail it to the CDHS ADA Team at 3648 W. Princeton Cir., Denver, CO 80236. Note: This accommodation request form is intended for clients and members of the public. It is not intended for CDHS employees.

If you need assistance or to verbally provide information to complete this form, call Client Services at 303.866.3275. If you prefer to schedule a meeting to receive support with completing this form, email CDHS_ADA@state.co.us. 

Note:

• We will do our best to reply to all communications within three business days. Last-minute requests may be received but are not guaranteed without reasonable notification.
• All requests are considered on a case-by-case basis. 
• Reasonable accommodations or modifications are provided to qualified individuals at no cost. 
• Accommodation requests that would impose an undue financial, technical or administrative burden to CDHS may not be fulfilled as requested. 
• County departments are the main provider of many services to Colorado's families, children and adults. To connect with your county human services office for assistance, refer to the CDHS county directory.

Anyone who wishes to file a complaint alleging discrimination on the basis of disability by CDHS must follow the CDHS Grievance Procedure. This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and should be submitted by the grievant and/or his/her/their designee as soon as possible but no later than 60 calendar days after the alleged violation. To initiate a grievance, submit the online complaint form (Google Form) or download, print and mail a completed copy of the printable form (PDF).

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) electronically through the Office for Civil Rights Complaint Portal. If you need help filing a federal civil rights complaint, visit the OCR website or call 800-368-1019. OCR provides alternative formats (such as Braille and large print), auxiliary aids and services (such as a relay service), and language assistance.

Additional State accessibility services

The following resources are available from CDHS and the State of Colorado:

The Colorado Division for the Deaf, Hard of Hearing, and DeafBlind (CDDHHDB) provides programs and services for accessibility, communication, technology and education. Explore the CDDHHDB website for information about services, provider directories and more.

Relay Colorado is a statewide service that connects standard (voice) telephone users with deaf, hard of hearing, deafblind, speech-disabled or late-deafened people who use Teletypewriter (TTYs) or Voice Carry-Over (VCO) phones. For more information, visit the Relay Colorado website.

The State of Colorado offers assistance to Coloradans through a partnership with Aira, an app that provides live, on-demand visual interpreting through human-to-human assistance. Coloradans get free access for up to 30 minutes per session while navigating state locations and digital services. For more information, visit the Office of Information Technology's Aira page: Aira Assistance for People Who Are Blind or Have Low Vision | OIT.

CDHS employees and job applicants

Current employees who need a workplace accommodation should refer to the resources and forms available on the employee intranet, or email the CDHS ADA Coordinator at CDHS_ADA@state.co.us.

Prospective employees may request a reasonable accommodation at any point during the application process and should work directly with the staff listed on your application or arranging your interview. You may also request support from the ADA Coordinator by emailing CDHS_ADA@state.co.us.

Nondiscrimination notice

The Colorado Department of Human Services complies with applicable federal and state civil rights laws and does not exclude, deny benefits to, or otherwise discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities, whether carried out by the department directly or through a contractor or any other entity with which it arranges to carry out its programs, services and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84, and 91 and Title 28 CFR Part 35, regulations of the State of Colorado issued pursuant to these statutes at Title 24 Colorado Revised Statutes (CRS) Parts 4, 6, 8 and 34, Title 10 Code of Colorado Regulations (CCR) Section 8.100 and the Colorado Anti-Discrimination Act. Additionally, this statement is in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116.