Behavioral Health Cultural Competence | CLAS Standards Policies and Procedures

The Office of Behavioral Health (OBH) has enacted the creation of seven policies reflective of the National CLAS (Culturally and Linguistically Appropriate Services) Standards. The policies are designed to provide behavioral health agencies with guidance and direction in implementing the National CLAS Standards into their daily practices. The policies outline ways in which OBH, OBH's contracted, designated and licensed behavioral health service providers and the two state mental health institutes can effectively provide culturally informed, inclusive and responsive services and treatment. These seven policies are in compliance with the Volume 21 Behavioral Health Treatment Rules, section 1557 of the Affordable Care Act, and the Enhanced National Culturally and Linguistically Appropriate Services (CLAS) Standards, put forth by the Office of Minority Health.

The National Standards for CLAS in Health and Health Care (The National CLAS Standards) mandates, guidelines, and recommendations issued by the Health and Human Services Office of Minority Health aim to improve health care quality and advance health equity. By establishing a framework for organizations to serve the nation's increasingly diverse communities, thereby, improving the health of racial and ethnic minority populations through the development of health policies and programs that will help eliminate disparities.


OBH Cultural Competence | CLAS Standards Policies and Procedures Effective June 20, 2017

Policy Number

Policy and Procedure


Culturally Informed Governance, Leadership and Workforce (CLAS 2-4)


Sustainability of Cultural Competency through Engagement, Continuous Improvement and Accountability (CLAS 9-15)


Language Access and Effective Communication (CLAS 8)


Gender Identity Considerations in Residential Settings


Individual Rights and Cultural Considerations


Culturally Informed and Inclusive Treatment and Services (CLAS)


OBH Institutes' Cultural Competency Committees

Related Resources


For more information about CLAS standards policies and procedures, please contact: 

Shelly Solopow, Tribal Liaison
Office of Behavioral Health | 303.549.3657

Stephanie Sundberg, Manager of Transition Age Youth and Healthy Transitions
Office of Behavioral Health | 303.827.8060